Privacy Policy

## 1. Information We Collect When you contact us or submit an inquiry, we may collect: - Full name - Email address - Phone number or WhatsApp number - Company name and country, where applicable - Product interests and requested quantities - Information included in your messages or inquiries - Email address provided for newsletter subscriptions Our website may also collect basic technical information, such as browser type, device information, and website usage data, depending on the technologies used.

## 2. How We Use Your Information We use personal information to: - Respond to customer inquiries - Provide product details and quotations - Process wholesale and coffee bean inquiries - Respond to barista training and franchise inquiries - Communicate about requested products or services - Send newsletters and updates when you subscribe - Maintain and improve our website and customer services

## 3. Sharing of Information We do not sell your personal information. We may share necessary information with service providers who help us operate our website, communicate with customers, or deliver requested services. We may also disclose information when required by applicable law.

## 4. Data Protection We take reasonable measures to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no internet-based system can guarantee complete security.

## 5. Cookies and Website Analytics Our website may use cookies or similar technologies to support website functionality and understand visitor activity. Where applicable, visitors can manage cookies through their browser settings.

## 6. Newsletter Communications If you subscribe to our newsletter, we may send updates about coffee products, café news, training programs, and company announcements. You may unsubscribe using the option provided in our emails or by contacting us.

## 7. Data Retention We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required by applicable law.

## 8. Your Privacy Choices You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements. You may also request that we stop sending marketing communications.

## 9. Third-Party Websites Our website may contain links to third-party services, including Google Maps, WhatsApp, and social media platforms. We are not responsible for the privacy practices of those external services.

## 10. Changes to This Policy We may update this Privacy Policy when necessary. Any changes will be published on this page with an updated revision date.